Contact us about Katanaspin
This page explains two different inboxes. One belongs to us, the independent portal you are reading now, and handles questions about the content on this site. The other belongs to Katanaspin itself, and handles your account, deposits and withdrawals. Mixing the two up is the most common reason a query sits unanswered for days.
Contact the creativeedge.co.uk editorial team
If you have a question about something written on Katanaspin's profile here – a figure that looks wrong, a term you want double-checked, or feedback on the page itself – write to [email protected]. We reply within 48 hours. We cannot access your Katanaspin account, see your balance, or action a withdrawal on your behalf; this inbox is about our content, not your play.
Questions about your account
For anything involving your actual account – registration, deposits, withdrawals, a bonus that hasn't credited, or a technical fault on the site – you need Katanaspin's own support team, not ours. Their channels, per the operator's published information, are chat and email, staffed around the clock.
Before you write in, have a few things ready so the first reply can actually resolve something rather than just asking for them back:
- The email address registered on your account.
- Roughly when the problem happened – the date and, if you can, the time.
- Any reference number, transaction ID or error message shown on screen.
- Which payment method was involved, if the query is about a deposit or withdrawal.
Withdrawal queries move faster once you already know the basics: a minimum withdrawal of €50 applies in most cases, though this can run from €50 up to €120 depending on your country of residence, and payouts are processed within 72 hours. If you're asking because a payout feels delayed, mention the exact submission time – that's the detail support actually needs.
If you need help with gambling itself
If what's on your mind isn't a transaction but your own play, that's a different kind of question and this isn't the inbox for it. BeGambleAware offers free, confidential support, and the National Gambling Helpline on 0808 8020 133 is free and available 24/7. Access to Katanaspin, and to this site, is restricted to those aged 18 and over (18+).
Last updated:
Game Providers
